Terms of service

These terms are between you and Exinary Technologies Private Limited(“Exinary”). AI Digital Hub is a department of Exinary, not a separate legal entity.

Where you have signed a Master Services Agreement, Statement of Work or engagement letter with us, that document governs and these terms fill any gaps. Where you buy a standard package through this website, these terms plus the package description on the pricing page form the agreement.

You may use this site for legitimate business purposes. You may not attempt to circumvent rate limits, probe our infrastructure without authorisation, scrape at volume, or use the site assistant to attempt extraction of its instructions or to generate content unrelated to our services. See the acceptable use policy.

Site content is ours or our licensors’. You may quote and link to it with attribution. You may not republish substantial portions as your own.

The assistant is an automated tool provided for convenience. It can be wrong. It has no authority to bind Exinary — it cannot agree prices beyond our published packages, commit to delivery dates, agree service levels, or accept contractual terms. Nothing it says constitutes an offer.

Where accuracy matters, confirm it with a person. Published package prices on the pricing page are authoritative; anything else the assistant says about commercial terms is not.

Fixed-scope packages are delivered against the scope described on the pricing page. We will confirm scope in writing before starting work. If discovery shows the requirement is materially different from what was described, we will stop and re-quote rather than proceed on a scope that does not fit — see refunds and cancellation.

Retainers run monthly from the kickoff date and are cancellable with 30 days’ written notice. Service levels for managed engagements are set out on the service levels page.

Prices exclude taxes. Indian clients are charged GST at the prevailing rate. Third-party costs — cloud, model inference, SaaS licences — are yours and billed at cost unless the engagement letter says otherwise.

You own the deliverables we create for you, on payment in full. That includes source code, infrastructure-as-code, prompts, evaluation suites and documentation produced for your engagement. We assign those rights to you.

We retain ownership of our pre-existing materials, general methodologies, internal tooling and reusable components, and grant you a perpetual, non-exclusive licence to use them as embedded in your deliverables. We also retain the right to reuse the general skills and knowledge our engineers acquire — which is unavoidable and true of any consultancy.

We will not use your confidential information or data to train models, and we will not describe your engagement publicly without your written permission.

• Providing timely access to systems, data and the people who understand the process. Most delivery delays trace back to access.
• Ensuring you have the right to give us the data you give us, and telling us about any residency or regulatory constraints before we design around the wrong assumption.
• Reviewing and accepting deliverables within the agreed window.
• Paying invoices within the agreed terms.

AI systems are probabilistic. They produce incorrect outputs at some rate, and no amount of engineering reduces that rate to zero. We agree a target accuracy with you, measure against it, and build human review into the design where errors are consequential.

You remain responsible for decisions made using systems we build. We will not build systems that make autonomous decisions in regulated domains — credit, clinical, legal — where an accountable human is required, and we will decline that scope if asked.

Third-party model providers may change, deprecate or reprice their models. We design for provider substitutability, but we cannot guarantee a provider’s continued availability or pricing.

We warrant that we will perform with reasonable skill and care, in line with professional practice. We do not warrant that software is error-free or that any specific business outcome will be achieved.

Except for liability that cannot be limited by law — including death or personal injury caused by negligence, and fraud — our aggregate liability is capped at the fees paid by you under the relevant engagement in the 12 months preceding the claim. Neither party is liable for indirect or consequential loss, loss of profit, or loss of anticipated savings.

Nothing here limits our obligations under applicable data protection law or the Data Processing Addendum.

Either party may terminate a retainer with 30 days’ notice, or immediately for material breach that remains uncured after 14 days’ written notice.

Exit assistance is contractual, not discretionary. On termination we hand over source code, infrastructure-as-code, documentation, credentials and runbooks, and support a reasonable transition period. A managed service that is hard to leave is not a service we are willing to sell.

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court. For enterprise engagements, governing law and dispute resolution — including arbitration — are negotiable in the Master Services Agreement.