Infrastructure & Ops
NoOps — Fully Managed Platform
Your developers push code. Everything after that is ours.
- 24x7 monitoring with 15-minute P1 response
- Patching, scaling and DR handled
- One monthly report, no surprises
- 15 min
- P1 response, 24x7
- 99.95%
- Platform availability target
- 0
- On-call rotations for your team
SLA-backed, measured and reported monthly
Standard NoOps SLA; higher available by design
The point of the engagement
Who this is for
Teams of roughly ten to a hundred engineers who need production reliability but cannot justify — or cannot hire — a platform and SRE function. Hiring two good platform engineers in Bengaluru costs meaningfully more than this and gives you no coverage at 3am on a Sunday.
It is also for AI systems we built. An automation running your invoice pipeline needs the same operational rigour as any other production service, and it is considerably better if the people who built it are the people carrying the pager.
What 24x7 actually requires
Alerts that mean something. Tied to user-visible symptoms, not raw metrics. "Checkout error rate above 2%" is actionable at 3am. "CPU above 80%" is not.
A runbook per alert. Written before it fires. An alert with no runbook is someone reading code at 3am, and that is how small incidents become long ones.
A real escalation path. Named engineers, defined response times, and a route to someone who can make a decision. Not a shared inbox.
Rehearsed recovery. Quarterly DR tests with a written result. Restore paths that have never been executed do not work; this is close to a law of nature.
The monthly report
One document: availability against target, every incident with cause and fix, patch status, spend versus forecast, and the three things we recommend doing next. It is written for someone who has fifteen minutes and needs to know whether to worry.
How it runs
What the engagement looks like
Phases, not a proposal. Each one has an output you can see.
- 1
Assess and stabilise
Weeks 1-3We take on the estate as it is, fix what would page us at 3am, and set honest baselines. Nobody signs an availability target on infrastructure they have not seen.
- 2
Instrument to on-call standard
Weeks 3-5Alerts tied to user-visible symptoms rather than raw CPU, with runbooks attached. An alert without a runbook is a notification, not an on-call system.
- 3
Take the pager
Week 6We assume 24x7 responsibility with an agreed severity matrix and escalation path. Your team stops carrying it that week.
- 4
Improve continuously
OngoingMonthly reliability review, quarterly DR test and security review, ongoing cost optimisation. Every incident produces a blameless post-mortem and a fix, not a slide.
Proof
Where we have done this
D2C retail brand
Surviving a sale day at 9x normal traffic
After a checkout outage during the previous festive sale, a growing D2C brand needed infrastructure that would hold at nine times normal traffic — and a support team that would not drown in order-status tickets.
- 99.99%
- Checkout availability through the sale
- 9.2x
- Peak traffic versus baseline
- 65%
- Support tickets auto-resolved
Live events and experiences operator
An on-sale that stopped falling over in the first two minutes
An events operator lost the first four minutes of every major on-sale to a platform that collapsed under the opening spike, while resellers took a visible share of inventory and refunds, transfers and name changes were all handled manually from a shared inbox.
- 99.98%
- Availability through on-sale windows
- 14.3x
- Peak-to-baseline traffic absorbed
- 70%
- Ticket admin resolved without an agent
FAQ
Questions we get asked
What does NoOps actually mean here?
That nobody on your team needs an operations skill set or a pager to run the platform. It does not mean operations stopped existing — it means we do it. Anyone claiming operations disappears entirely is selling you something.
What is in scope, and what is not?
In scope is everything from the commit to the customer — pipelines, infrastructure, runtime, monitoring, scaling, patching, incident response. Out of scope is your application code. If the bug is in your business logic, we will diagnose it, page the right person and help, but we will not fix it silently.
How does the SLA work?
Severity-based response times, with 15 minutes for P1 24x7. We report attainment monthly with the raw incident data. Service credits apply if we miss. The full terms are on our service levels page.
Will you take over infrastructure someone else built?
That is the normal case. We do a two-to-three week assessment first, tell you what needs fixing before we can sign an availability target, and quote the remediation separately. We will not accept an SLA on an estate we know cannot meet it.
What happens if we want to leave?
You take it. Everything is in your cloud accounts and your repositories, in Terraform, documented. Exit assistance is contractual, not a negotiation. A managed service that is hard to leave is a hostage situation.
Talk to someone who does noops (fully managed)
Thirty minutes with an engineer who has delivered this, not an account manager. You will get a straight answer on feasibility, rough cost and where it would fail.
Or email [email protected] · we reply within 1 business day